Refund & Cancellation Policy

Straightforward terms for subscriptions, cancellations, and refund requests.

Effective: October 24, 2026 | Version 2026.3

Table of Contents

  1. Subscription Plans
  2. Cancellation
  3. Refunds for Personal Plans
  4. Institution Plans
  5. Trial Period
  6. Billing Disputes
  7. How to Request a Refund
  8. Contact
We want every Braille Link subscriber to feel confident about their purchase. If something goes wrong, please contact us — we are committed to resolving billing issues fairly and promptly.
Braille Link is owned and operated by Avora Technologies Limited. This Refund and Cancellation Policy applies to eligible Braille Link subscriptions and billing relationships provided by Avora Technologies Limited.

1. Subscription Plans

Braille Link offers the following subscription types:

1.1 Personal Monthly Plan

Paid for one month at a time. Grants access to the personal features, including Braille Link for Windows, for the month you have paid for.

1.2 Personal Annual Plan

Paid for twelve months at a time. Grants access to the personal features, including Braille Link for Windows, for the twelve months you have paid for.

1.3 Institution Plan

For schools, programmes, and organisations. The price, the number of users covered, the term, and what is included are set out in your quote, invoice, or signed agreement. Where a signed agreement says something different from this policy, the signed agreement applies.

1.4 How You Pay

Payments are made through our payment gateway, Pesapal, or by another method agreed with an institution. Braille Link does not store your card number or mobile-money PIN and does not take payments from you automatically. To continue after a paid period ends, you make a new payment. If a paid period ends without payment, your account may enter a short grace period, after which paid features are restricted until payment is made. Your billing page shows your current status.

The price you will pay is shown to you before you pay, at checkout or in your quote or invoice. If we change a price, the new price applies only to periods you have not yet paid for.

2. Cancellation

2.1 How to Cancel

You may cancel your subscription at any time. Personal plan subscribers can cancel from the billing section of their account. Institution administrators may cancel there where the option is shown, or by contacting us at support@tusomebraille.com. Members of an institution cannot cancel the institution's plan; that is done by the account that owns the institution's billing.

2.2 Effect of Cancellation

Cancelling stops your subscription from continuing. You keep access to paid features until the end of the period you have already paid for, unless you ask us to end access sooner or a refund is issued for that period. Because we do not take payments automatically, no further charge is made after you cancel.

Cancelling a subscription does not delete your account or your content. Your saved documents and account remain until you delete your account or ask us to delete them, subject to the retention periods in our Privacy Policy. You can download a copy of your data from your account before or after cancelling.

2.3 Institution Agreements

If an institution has a signed agreement with a fixed term or a notice period, cancellation follows that agreement.

3. Refunds for Personal Plans

3.1 Monthly Plan — No Refunds

Monthly personal subscriptions are paid at the start of each month. Because access is granted immediately upon payment, monthly fees are not refundable once the month has begun, except as set out in Section 3.3. You may cancel at any time.

3.2 Annual Plan — Pro-Rata Refund Within 14 Days

If you purchased a personal annual plan and wish to cancel, you are eligible for a pro-rata refund of the unused portion of your subscription provided that your refund request is submitted within 14 calendar days of the date you paid.

The refund amount is calculated as follows:

Refund requests for annual plans submitted more than 14 days after the payment date are not eligible for a refund under this section, and the subscription remains active until the paid period ends.

The 14-day refund window runs from the date you paid, not the date you first sign in. If you subscribe and do not use the Service for several weeks, the refund window may already have closed.

3.3 Your Legal Rights and Our Mistakes

Nothing in this policy limits rights you have under consumer protection or electronic transactions law that cannot be excluded, including any right to cancel an online purchase within a cooling-off period. We will also refund a payment that was taken in error, such as a duplicate payment, and will consider a refund where a fault on our side prevented you from using what you paid for.

4. Institution Plans

4.1 No Standard Refunds After Setup

Setting up an institution involves creating its workspace and accounts and helping staff get started. For that reason, institution fees are not refundable once setup has begun, unless your signed agreement or the law says otherwise. Setup has begun when any of the following has happened:

4.2 Partial Credit at Discretion

In exceptional circumstances, for example where a significant outage has materially impaired the institution's use of the platform for an extended period, we may issue a partial credit against future invoices. Credits are not cash refunds and are non-transferable. To ask for one, write to admin@tusomebraille.com with supporting details.

4.3 Service Credits Under SLA

Institutions on paid plans may also be eligible for service credits where availability falls below the target in our Service Level Agreement.

5. Trial Period

Braille Link may offer a free trial to new personal accounts. The length of the trial and any daily usage limit are shown when you sign up and in your account. During a trial:

Trials are offered once per person or institution. Creating additional accounts to obtain repeat trials violates our Acceptable Use Policy.

6. Billing Disputes

If you believe a charge on your account is incorrect — for example, a duplicate payment, a charge after cancellation, or an incorrect plan amount — please contact us within 30 calendar days of the charge appearing on your statement.

To raise a billing dispute, email admin@tusomebraille.com with the following information:

We will investigate and respond within 5 business days. If we confirm an error, we will issue a correction or refund within 10 business days of our confirmation. Disputes raised more than 30 days after the charge date may not be eligible for a refund at our discretion.

Please contact us before raising a chargeback with your bank or card provider. Chargebacks without prior contact may result in account suspension while the dispute is under investigation.

7. How to Request a Refund

To submit a refund request, please follow these steps:

  1. Email admin@tusomebraille.com with the subject line: "Refund Request — [Your Account Email]".
  2. Include your account email address, the subscription plan, and the billing date of the payment you wish to have refunded.
  3. Briefly explain the reason for your refund request (e.g., accidental renewal, technical issue, change of circumstance).
  4. We will acknowledge your request within 2 business days and notify you of the outcome within 5 business days.
  5. Approved refunds will be credited to your original payment method within 5–10 business days, subject to your bank or card provider's processing times.

Refund requests submitted via other channels (e.g., social media or live chat) may experience delays. Using the billing email ensures your request is routed correctly and resolved quickly.

8. Contact

For billing and refund enquiries, please reach us at:

Our support team is available Monday–Friday, 8:00 AM–6:00 PM (EAT, UTC+3). We aim to respond to all billing enquiries within 2 business days.